Anonymous
map-marker Brampton, Ontario

Insurance Fraud

This place was busted for insurance fraud!! That is why they moved locations. Don't risk your insurance benefits with these guys. Your company could cancel all of your benefits if they find out you are involved with this business. I got really scared when Sunlife Insurance told me that. Don't go there because you will lose out on any money that you spent and you won't be reimbursed by your insurance company. They screwed me over by giving me so-called "free" shoes with orthotics. Then the insurance company denied my claim. You can see in the link below that they are listed for insurance fraud and being delisted: https://www.sunnet.sunlife.com/mysunlifesecure/Marketing/2016Jan07_E1.pdf
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Anonymous
map-marker Brampton, Ontario

Very pleasant and professional

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Very pleasant and professional They took time to find out about my own specific needs and focused on them during the massage I will definately return. The Wellness Center was neat and clean; they did not make me wait for my appointment; the girl who did my massage was very professional and pleasant. This massage was amazing! I highly recommend this medical clinic . I am newish to living in this area and can happily say I think I have found my new massage therapist:-) Big thumbs up!
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Pros:
  • Very pleasant and professional
Reason of review:
Good customer service
Deshea Sdn
map-marker Brampton, Ontario

Worst Possible Customer Service and Bad Attitude

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I was called in at 5 PM and I was there 5 mins before to complete the paperwork. Their Physio already seemed to have left and they tried to call him back and made me wait which I was ok to do. After 10 mins I was asked To sign an appnt sheet showing that I came at 515. After 10 more minutes Physio still did not show up but I was asked to make the payment in Advance that I found ridiculous and refused. Then receptionist had someone come out from the back office and she said that if I do not make a payment in advance my appointment will be canceled. At that point I lost it and thought what kind of background these folks have..As a customer, I was fired ..that is howIfelt..tell me how would you go to such a place again where only way is their way.. Do go by their faces..these people are so insecure that they will do anything for themselves leaving you in dark.. Never will I go to this place..
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Cons:
  • Poor attitude and service
  • Waiting
Reason of review:
Service was not provided to me.

Preferred solution: Let the company propose a solution

Aidenn Siy
map-marker Acton, Ontario

Medissa Wellness Center Cancellation Policy Review from Acton, Ontario

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First of all this is not a complain :) I know that this website comes to help the unhappy customers, but here should be someone who will tell that it's not that bad at all!!! I'm a picky person but this place deserves more recognition than it gets! Conveniently located at the intersection of Airport Rd and Cottrele blvd, this is a great place for physio, massage, hot stone therapy and a number of other health related services. The service is great and most importantly for me the scheduling is well managed reminders by phone call 24 hours before, and appointments start on time with a lot of flexibility of booking throughout the day. Their cancelation policy is 24 hours before your appointment time is, but this is fine for me, and they work with your health insurance.Bonus :)
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Reason of review:
Good customer service
Anonymous
map-marker Mississauga, Ontario

I definitely recommend Medissa Wellness to anyone.

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After having spent more than three years going to medical doctors, physiotherapists, osteopathy therapist, acupuncturists for problematic muscle tightness Bella was the FIRST and THE ONLY ONE to thoroughly pay attention to the various muscles' activity levels and figured out that there was a muscle that has been deactivated, causing severe strain to the surrounding area! With her massage she is relieving me of those tightened muscles, and providing me ways to externally activate that deactivated muscle. I am most thankful for Bella for finding out the extent of my condition that was a mystery for more than three years.
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Reason of review:
Good quality
Anonymous
map-marker Brampton, Ontario

Did not provide suffice information and did not disclose RMT information

I called Medissa Wellness Center (http://medissawellness.com ) situated at Address: 10 Cottrelle Blvd., Units 101 and 102, Brampton, On L6S 0E1 Phone: 905-458-****. Receptionist was asking all the required information which they need and I asked them a Single Question ... Who is the RMT ? Is she/he experienced or recently got RMT certification? . She just said RMT is 'Bella' thats it. She did not gave any such explanation about the RMT experience and directly asked whether you wanna book appt. or not. I refused to book an appointment. I want to get Deep Tissue Massage from some experienced person. I hope I did not ask anything wrong and as a customer I have right to ask about the RMT experience etc.. Thanks Guru
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Reason of review:
Poor customer service
1 comment
Guest

I would like to tell you that these people don't have a good background of English therefore I would assume that they answer in limited sentences. I'm not taking their side.

Anonymous

Poor service and attitude

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Totally unprofessional!Don`t know how to deal with the clients at all and full of attitude specially HELENA. I am not going to recommend anyone to their clinic. Ask for higher level email or phone number to complaint and she said NO on your face. Not apologize or anything and they don`t care about your business at all. BIG NO and VERY POOR SERVICE. Don`t do any work on time. They will please you once you are a new customer after that they don`t care at all. As a manager she should handle the situation not to give a attitude and not giving a client good service.
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Christeena Clw

I want to thank everyone at Medissa Wellness Center!

I want to thank everyone at Medissa Wellness Center, especially Dr. Philip for great orthotics, my achy feet are doing great, no more pain, I can run marathons again!!! My friend recommended for me to go to Medissa Wellness Center and talk to Dr. Philip, an orthotic specialist. Dr. Philip was very nice and explained to me that I need a special orthotic due to my feet problems, also she recommended to wear specialized compression socks and orthopaedic shoes. I purchased the socks right away and ordered my orthotics. I had to wait over a week for the lab to make my orthotics and had to get special shoes to fit the orthotics. I've been wearing the shoes with orthotics for over a month now, my pain has gone, I feel much better. As a bonus my work insurance covered all my expenses
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Anonymous
map-marker Brampton, Ontario

My experience at your office has always been very positive.

My experience at your office has always been very positive. Your massage therapist is 100% A++. I enjoyed every treatment with Michael, he was always giving me great advice and was very encouraging. I was sorry to have the treatments end. I came out of every treatment feeling relaxed and full of energy. I would be happy to recommend this to anyone. The staff at Medissa Welness center were helpful and informative. Once again I would like to thank Michael and the staff at Medissa Wellness Center in Brampton, for helping me get my life back on a healthy track.
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Aryana Xyf
map-marker Mississauga, Ontario

Perfect customer service

I was very pleased with the service and I will go back ASAP.The receptionist lady was more than nice explaining how this works.I never tried this services before and I was always sent by my family doctor to his rehab.that he was affiliated to. The therapist was super professional and very knowledgeable about my shoulder problem.I was going for years at different chioropractic services and he fixed my shoulder in one single session only by manipulating the joint.I admit it was painfull at that time, but he reassured me that in one day I will be super functional,just to bear with the residual pain after treatment session,how he called it. I will bring my mom ASAP for her hip pain after she had the surgery last year for her left hip (replacement).I wish there could be more places like this.Keep on going guys,I love you lots.
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Anonymous
map-marker Brampton, Ontario

Wrong Receipts for Massage and Screaming Behaviour with threats

This is one of the worst places I have ever visited, extremely poor customer service. They will be nice in the beginning and when I asked for Invoice , the manager , who looks somewhat old lady with glasses on , refused to give me the receipt and screamed and misbehaved. She later made a fake invoice of 25 minutes massage instead of 60 and told me insurance doesn't need to know all this. Later on when I asked for explanation as to why she is giving the fake invoice of only 25 minutes, she got mad and threatened me that she will call the police and got so scared of doing wrong Invoice , that she didn't even wanted to tell me her name and took the wrong invoice from with inappropriate numbers from my hand and tore it apart.I would not recommend it to anyone
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Loss:
$36

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